Benchmarking Instructions

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Related Good Practices

• Community Housing Management Network, Milliken and Hugh Garner - Good Practices in Marketing
• Bread and Roses - Good Practices for Collecting Housing Charges
• Fresh Start - Good Practices in Arrears Management

 

Benchmark Report for XYZ Co‑op

Compare our sample co‑op to other co‑ops in our chosen peer groups. These results are for an Ontario co‑op with 100 suburban units. Log in now to see the actual results for your own co‑op.

Arrears and Bad Debts

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This is the percentage of your housing charges you lost to arrears and bad debts. The best-run co‑ops keep this number very close to zero.

Compared to:   All Agency co‑opsCo‑ops in your provinceCo‑ops in your city

Scoring System

See your co‑op’s performance on a scale of one to four houses:

• Four houses (a home run!) puts the co‑op in the top 15% of its peers
• Three and two houses represent middle-of-the-road performance, a bit better (3 houses) or a bit worse (2 houses)
• One house puts the co‑op in the bottom 15%

The vertical lines on each of the bars (the years) divide the four levels. Good performance is seen by appearing on the right-hand side of the scale.

Where Do these Numbers Come From?

The missing money is uncollected housing-charge arrears and other amounts due from past and present members, as well as bad debts the co‑op has written off, net of any recoveries. The measure states this amount as a percentage of the total housing charges paid by the members of the co‑op. The numbers come from the information co‑ops report to the Agency on their Annual Information Returns.